Frequently Asked Questions
How fast do you actually respond?+
Response-time commitments depend on your plan, but our whole pitch is that a real person answers — not a ticket that disappears into a queue. If you're on a paid plan and something's down, we know quickly.
Do you work with businesses outside Metro Atlanta?+
We're based in and focused on Metro Atlanta, with some remote support for clients outside the area depending on the situation.
We already have someone doing IT part-time. Can you work alongside them?+
Often, yes. A lot of our clients start this way — we handle the security and infrastructure side while an in-house person handles day-to-day requests. We'll tell you honestly if that's a good fit or not.
What makes you different from a bigger, national MSP?+
Scale. Bigger MSPs route you through a ticket queue to whoever's available. We're small enough that the person who answers actually knows your setup and your history.
Do you offer HIPAA compliance support?+
Yes — practical documentation, audits, and real fixes for healthcare clients, not a binder that just looks good in an audit. See our Cybersecurity & Compliance page for details.
What's the free assessment actually involve?+
A real look at your current network and setup, no strings attached. You get an honest picture of where you stand, whether or not you ever become a client.